HVAC Reviews | Local Heating And Cooling

Google Rating

4.7

Based on 573 reviews

Bee's Knees Plumbing, Heating, Cooling, Electrical

4.7

review us on See all reviews

Kim B

1742162151

Needed tune up for equipment. Booking was easy and glad we caught the early bird special on the price. Andrew was great to deal with and gave us a great report on the equipment (it pays to maintain the filters). Love working with Bees Knees!

Nicole Moreau

1742002748

Toilet was leaking so had a plumber come take a look. Cost to replace gasket was just over $300. Once the toilet was pulled the plumber noticed the flange was broken. Wanted to charge me an extra $590 to replace the flange. He then proceeded to argue with me about value. In the end I didn’t think the flange was worth an EXTRA $590. The plumber left, took the new gasket and still charged the original estimate despite only completing half the job and keeping all materials. It was a really awful experience. Homeowners beware.

Amie M. Repole

1741929174

Great customer service but prices are a bit steep! I prefer solutions rather than everything they do is based around a policy, so rather than fixing it when it can be fixed, they suggest to replace it. They also want the money right away they don’t bill you.

Sharon Krause

1741733168

Very good service was impressed to the time it took to repair information they provided was awesome

Renee Delage

1741288229

Excellent service! They helped us pick the best solution for our dishwasher hookup. Service was quick and efficient. Was very happy with the results. Definitely recommend getting in touch with Bee's Knees if you have electrical questions.

Jim Peacock

1741047031

Lena was super and courteous in getting us emergency service. Cory figured out the drainage problem quickly and was tireless in resolving the issue, all while remaining calm and resolute. Thank you Bees' Knees... Highly recommended

James Cowley

1741020386

Andrew and his team installed a 240v receptacle for our level 2 charger, a load shed system and whole home surge protector. They were prompt, professional and did an amazing job. Highly recommended!

Coastal interiors Gary gibson

1741003032

Charges before they do any work! Over charged! took advantage of a senior won’t go back!their responses are: we are transparent! yes sure are transparently selfish bottom lines all you cared about and have no customer service nor compassion vernon’s word of mouth you won’t last long being like this. Already use ACE now that guy nick sure cares about his customers. a flick of switch or a filter change it’s 168$ just to knock on a door douche like.

shane manley

1740934740

They did a great job plumbing and electrical got it done quickly the plumber Devin was great and seemed quite knowledgeable.

Keith Turner

1740864640

They came on two occasions and could not fix the issue due to pipes possibly being frozen which is understandable. But he also didn't do much to check if it might be something else other than pipes being frozen?

The plumber suggested replacing a switch while he was there and told me it would be a better option for a jet pump? I just wanted running water again, and that switch had worked fine for 2 years but told him to do it if he thought it might fix the problem. They charged me over $700(For a $65 switch that I never really wanted)and we still had no water and no understanding of what the problem was. The plumber told me to call him back when things had thawed and he would be better able to trouble shoot. I made an appointment two weeks later when temperatures hit 9*. They gave me a window of between 12:00 and 3:00 and are clear that there is a $100 cancellation fee. The morning of the appointment they tried to get him to come that morning at 9:00...I explained that I had meetings and appointments booked all morning and I would be home for 12;00 as was planned.

At 2:00 I get a text saying sorry the visit has been cancelled because Brandon can't make it! Do I want to rescheduele for Monday? I haven't had running water for five weeks! How can I be sure that they will attend the call on Monday? Why should I trust this company based on my experience so far? I can't. They are coming to your house with the intention of charging you as much money as they can regardless of what the situation is IMO. The goal is to make money...not provide a service at a fair price. Do yourselves a favour and find a company that stands by what they say they will do. This company isn't accountable. They say one thing and do another. And they act like it is totally normal and acceptable.

So now I have to call a different plumber and start from the beginning all over.

Seriously the world is backwards these days. Use someone else if you can.

Adding this edit to respond to Bee's Knees reply. Yes I lost my temper. I haven't had running water for 5 weeks despite two visits from Bee's Knees and a canceled third visit. Can't flush the toilet, wash my clothes, do the dishes, shower...it has been a nightmare. If I miss your 3 hour window I get a $100 cancellation fee. You miss yours and I get the staff telling me I should have let them come earlier in the morning when they had a chance? But I had booked my meetings that morning so that I could be at the arranged appointment with Bee's Knees? Sorry doesn't cut it. I do apologize for losing my mind...but I don't want to support a business who makes mistakes and instead of being accountable simply says "Sorry we can't make it, try again Monday? I understand you are upset, that's why you should have met him earlier in the morning" What is that? But you will be charging clients cancellation fees right? No thanks. Stay away folks. Stay far away.

PS
My unreasonable expectations were...
A.) That I didn't want to pay for any unneeded parts or visits.
B.) That I expected them to show up for their scheduled appointment.

If you are looking for a plumber who thinks those are unreasonable expectations...call Bee's Knees.

crystal leese

1740851758

5 STARS!!!

I only have Good Things to say about my experiences with Bees Knees, they have always been incredibly responsive, thoughtful and caring. We recently had a new furnace installed and while we needed a few days to decide on which way to go, they kept us warm with space heaters. Communication is always reliable, techs are knowledgeable and all around I find this company to have strong integrity! 5 Stars!!!

Sun Tan

1740676014

Great service again. Andrew and Bees Knees are very knowledgeable, thoughtful and professional. Highly recommend Bees Knees.

Nicole Balmer

1740597045

Very helpful! Clear communication! Able to schedule us in with very short notice! Thank you for everything!

Howard Thomson

1740528514

Jayden did a very nice Job.

Sam Cornock

1740512482

Outstanding customer service and very fair pricing

GW Oglow

1740100142

Service call was timely, technician courteous and resolved issue quickly. As a repeat customer, I would not hesitate to recommend considering Bees Knees for professional service.

Terry Johnson

1740079558

Naturally had a furnace hiccup in Dec. Bees Knees came to the rescue in short time, however furnace was being cantankerous and definitely challenging, but Big Bad John took on the challenge and rose to superiority. Thanks John and Bee Knees for stepping up.

Laura Tifenbach

1740017425

Great fast service!

Tom Bell

1739995376

Misty Collins

1739991599

I had a list of bathroom repairs and Bees Knees completed all of the work in a timely and very professional way. The customer service is excellent and I am pleased with the results.

Cory Peck

1739985821

Denis James

1739984971

Had a job that needed to be done while in shutdown. They cancelled a hour before, unreliable

Jenn Tisdale

1739920095

Jayden from Bee’s Knees contacted me prior to arrival to let me know he was on the way, and he arrived right on time. He was friendly and efficient and fixed the issues within a reasonable amount of time. He was very thorough and professional when explaining the estimates and costs associated with the projects. I will be using Bee’s Knees again and highly recommend.

Rob Irving

1739323568

Didn’t appreciate their approach of charging a minimum flat rate rather than hourly. That flat rates were very high.

Frank Varley

1739297035

Very professional operation. The tech was on time and informative. Over all I was very happy.

Daryl Leier

1739229782

Personable and knowledgable.

Mark Andersen

1739151480

Their communication was fast and their service was excellent. I highly recommend.

R. Smith

1738860043

Great to deal with, and service was quick and amazing.

Jamie Fulton

1738775044

Rich Stevenson

1738699737

Extremely disappointed with the service and after service we received from Bees Knees. We have a 1 year old combo boiler that was not performing correctly. We called Bees Knees and made a service order for them to come out and service the boiler and do a combustion analysis test. The technicians arrived and spent 4 hours in our mechanical room looking at the boiler…I’ll repeat that… they spent 4 hours LOOKING at the boiler. They did not take it apart, nor did they service any part on the boiler. They decided that the culprit was the recirculating pump for our hot water, which did not have any issues. They said that they would not do anything further until that recirculating pump, which is less than 1 year old, was replaced with a larger one that would cost us $1500. We decided that their recommendation did not make any sense and they told us that the boiler was working “well enough” for us to have hot water and for the floors to heat but that the boiler still was not performing correctly and that the recirculating pump would need to be replaced for the combi boiler to work properly. They left and we assumed that they did something to the boiler to get it to, in their words, work well enough for now.
That evening the boiler was cutting in and out and would last for about 3 minutes of a shower before going into failsafe mode and turning off.
They pre-charged us $500 for the service call, where they didn’t even open the combi boiler up to look and see what the problem was and also didn’t perform a combustion analysis on the boiler. Those were the two things we thought we had paid for when agreeing to the technicians to come out to our house.
The most infuriating part of the whole ordeal was that when we asked to speak to a manager about the difference between work that was agreed on and work that was completed, they told us that the manager does not talk on the phone and that he is only available on Wednesdays in the middle of the day. So with us not being from Vernon, we asked if there was some way that we could talk on the phone as it would cost us time away from work and commute time back and forth from Vernon (about 40min each way). The person on the other end of the phone, who has zero authority to answer questions, repeated the same thing over and over until we decided we weren’t getting anywhere and ended the call.
We ended up calling Fox and Sons and they came out and took the combi boiler apart and talked on the phone with IBC, as that is the proper practice. IBC walked them thru a few tests and together they discovered that the brass inserts that hold the igniter on the manifold had failed and that the entire unit actually needed replacing. When the manifold cover was removed, the unit looked like it was over 10 years old and full of carbon build up.
We asked if anyone had called regarding this unit before and IBC said that this was the first time the unit in question had been diagnosed.
Long story short, the techs from Bees Knees did not perform the work that was agreed upon over the phone, and had they actually taken the manifold cover off, they would have easily seen that the igniter was not level or tight.
IBC sent out a brand new boiler and Fox and Sons installed it and everything works perfectly now… even with the recirculating pump that Bees Knees said was not compatible with our boiler.
I would not recommend Bees Knees due to the poor communication, terrible after service and how difficult they make it to talk to someone who has any type of authority to make a decision.

Patti Anderson

1738431969

Great service. Highly recommend. New pump works great.

Cathy LaChance

1738346280

Cory was very reliable, honest and professional would strongly recommend Cory and bees knees

Raquel Santos

1738290548

Deceitful business, ridiculously expensive

****Update*****"
This business owner today sent me an email threatening to seek legal action against me if I don't take down my " defamatory" review about his business. He gave me 7 days to abide by his request. Just a quick research shows me this: "British Columbia's anti-SLAPP legislation is the Protection of Public Participation Act (PPPA), which was introduced in 2019. The PPPA protects people who are sued for expressing themselves on matters of public interest." Threatening me over a bad review ( with my opinion about his business conduct and price) is cyber bullying. Today I got a quote for the service i wanted with another plumber, Bee's knees gave me an estimate of around 2000 dollars to replace a sink and vanity, and a toilet, the other plumber quoted me around $600. Take your own conclusions....+ The other plumber and various other business that gave me estimates never charged me anything. I did pay the estimate for Bee's Knees so I could leave an honest review online, nobody will bully me to leave my opinion when I have the right as a consumer to do so.

************

I called for an estimate to install a sink vanity and tap. But I called a couple of months early, during the call he told me about a charge for consultation but made me understand I would be charged later ( in my understanding) once I agreed to the service. I said I'd never have called if I knew it would cost me $160 to have someone look at my sink and give me a price.
Guy came in and already tried to convince us to install something about the water pressure etc...$500, and we said we would research more then he wanted to get the " estimate money". His quote was for $2000 to install a sink and vanity and toilet. How absurd?
I have had various businesses coming to my house and give me estimated without charging me a penny.
I will never call again and hopefully people read these reviews and consider somewhere else.

Liz Stanley

1738281771

Wow! We had the BEST experience working with the crew from Bee’s Knees! Having to coordinate water main shut off, and the issues that came with that, the folks at Bee’s Knees were caring and patient and we were able to get the job done! I know I am very grateful for the wonderful service, and all three plumbers I had here were amazing! We will definitely call on you again if we need plumbing work done in the future. Thank you again ☺️

Eddie Maher

1738275034

No complaints on this one. Furnace replaced during cold weather. Seamlessly done. Good pricing, excellent technicians, friendly, courteous and professional.

Good work Lads!

Bill Nichols

1738198890

Very knowledgeable, polite with attention to detail

Karrin Morris

1738183599

Matt was wonderful to deal with

Mike McKenzie

1738181424

Chris Beirnes

1738178887

Jayden showed up promptly on the time he said, diagnosed the issue and fixed it right away. 5 stars for reliability.

Gabriel Idowu

1738101729

Very professional fast and reliable I recommend it

Sonja Carmen Tomiuk

1738015294

The service was great. Cory King was kind and polite and easy to talk to about the leaking under my kitchen sink.

JoAnne Watson

1738009830

I received a service call the day I called requesting a plumber. The plumber, Devin, was very friendly, courteous and knowledgeable. He explained the process to complete my request and computed the cost of the job and the materials needed before even starting. The job was completed effectively and efficiently. I would recommend Bees Knees Plumbing.

Mark Gilmore

1737759084

Great company, prompt , professional, I haghly recommend

ronnie logic

1737669022

ian petersen

1737499806

Knowledgeable and professional! Thank you

Evelyn Fargher

1737438381

Bees Knees have always been very efficient, prompt and friendly. They explain in detail and are very personable.

Betty Blair

1737416321

I called Bee's Knees because my son recommended them. They were at my house at the arranged time. The plumber was professional , friendly and efficient. I would use their services again.

T L Haasdyk

1737395352

Sue Rooks

1737340904

I was able to quickly schedule an appt to look at my York heat pump. Within 3 days John and Andrew came over and resolved the issue very reasonably. I’ll definitely call them again!

ben gaudet

1737133218

Electrical Repair in Other V1S1T0

March 14, 2025

“Andrew was knowledgable with his electrical know how and worked efficiently with customer satisfaction in mind.
I would highly recommend this particular person, Andrew to undertake further work for us and others alike.”

- Dipak R.

Air Conditioning Maintenance in Vernon, BC V1h2j8

March 14, 2025

“Andrew
arrived as scheduled, very knowledgeable explained what the process will be after inspection explained to us our options regarding a few minor issues with air and electrical panel. Gave us a quote of items that could use upgrading. Which we were satisfied with and okay for him to proceed. We now have a happy air conditioner to get us thru many summers
Thanks to all office staff and Andrew”

- Jim B.

Electrical Installation in Vernon, BC V1t6r4

August 15, 2024

“Tom was great! Quick and easy installing. Price was great for the product and installing was done within 24hr.”

- Chelsea L.

Plumbing Repair in Coldstream, BC V1B 1A3

May 6, 2024

“Tried three plumbers with no response. Then we discovered Bee’s Knees! Prompt response and a visit next day to give an estimate with work completed in 24 hours! Devin did an amazing job. If you are looking for the cheapest plumber Bee’s Knees is not it BUT they are the best without question.”

- Richard P.

Faucet Repair in Lake Country, BC V4V 1A1

April 22, 2024

“Great service, good price and the plumber Jayden was prompt, considerate and efficient. Highly recommend.”

- Lee M.

HVAC System Installation in Vernon, BC V1B

March 10, 2024

“Amazing installers. Kept to their work, kept their workspace clean and tiny even with having to tear down a small portion of my wall. Very respectful throughout the day. Also got it done quickly and efficiently, thanks fellas.”

- Kirsch L.

Need HVAC Service?

Contact the experts at Bee's Knees.

Call us at 778-505-2547!

SCHEDULE SERVICE

Reviews

Need HVAC Service?

Contact the experts at Bee's Knees.

Call us at 778-505-2547!

Bee’s Knees Plumbing Heating Cooling Electrical Proud Member of